PUNE
P860 - AI FOR OFFICE SERVICES MANAGEMENT
(2025 - 26)
Background:
Intelligent automation in office services combines automation technologies like AI, machine learning, and RPA to streamline processes, reduce costs, and enhance overall efficiency. It goes beyond basic automation by incorporating intelligence to learn, adapt, and make decisions, ultimately leading to smarter business operations.
Application of AI in office services results in enhancing efficiency, reduction in administrative costs, streamlining of processes, reducing errors, improving productivity, improving accuracy, enhancing customer experience, providing faster and more reliable services leading to improvement in customer satisfaction.
Use of OCR and ICR with NLP and ML to extract information from various documents. Workflow automation automates complex workflows involving multiple steps and systems, reducing manual intervention. Use of bots and other AI-powered tools to handle customer inquiries and resolve issues efficiently. Automates tasks like onboarding, reconciliation, and many other office tasks.
In summary, this training on AI for Office Services Management will empower participants in improving overall productivity and in transforming office services and business operations.
Contents:
§
AI
(including Copilot) in MS-Office Suite: Advanced features in Word, Excel,
PowerPoint, Outlook, and other O365 tools
§
AI
(including Gemini) in Google Workspace: Advanced features in Docs, Sheets, Gmail,
Meet, Chat, NotebookLM, etc.
§
Automation
Scripting for office services
§
ML,
Deep Learning, NLP, GenAI, Document Intelligence
§ Intelligent automation & integration across tools, RPA (Robotic Process Automation)
Approach:
100% Hands-on Approach with Exercises & Case Studies.
Participants’ Profile:
This training-course is open to all Insurance organizations (GI, HI, LI, RI) and other related organizations from within India as well as from other countries. Officers / Managers / Executives or higher management from Office Services, General Administration, or any other department (including IT). Basic skills in MS Office (or Google Workspace) are assumed.
Duration: 3 days
Dates: 20.08.2025
– 22.08.2025