NATIONAL INSURANCE ACADEMY

PUNE

P853 - STRATEGIC ALIGNMENT PROGRAMME FOR DZM CADRE OFFICERS (other than SDMs IN-CHARGEs) (LIC)

(2025 - 26)

Background:

In today’s complex and evolving business environment, the life insurance industry must strategically navigate market dynamics while exceeding the expectations of policyholders and stakeholders. For the officers in the cadre of Deputy Zonal Managers who are the executive heads of different departments, success depends not only on formulating robust strategic plans at their operational level but also on effectively aligning their strategic intent into actionable results on the ground. Officers in the cadre of DZM must drive performance, inspire their teams, and foster a customer-centric culture to enhance organizational effectiveness and integrate their dept’s objectives with LIC’s mission, vision and long-term goals.

Beyond the traditional SWOT analysis and incremental planning, these operational and executive leaders must develop strategic foresight to leverage market potential and ensure cross departmental collaboration to achieve long-term growth for LIC. The listing of LIC and the increasing shift toward digitalization have introduced new challenges and expectations, including profitability, transparency, and heightened customer expectations. To stay competitive, Customer Relationship Management (CRM) plays a crucial role, enabling these officers to strengthen their engagement with all stakeholders to improve service efficiency and build long-term loyalty in an increasingly data-driven insurance market.

This programme is designed to enhance the leadership abilities and managerial competencies of DZM cadre officers (other than SDMs in charge of divisions) with a view to equipping them with the skills to align strategies with corporate goals, optimize customer relationships, and adapt their teams to the changing operational landscape. Through an integrated approach to strategic execution, performance management, and customer centric initiatives, these high officers will be empowered to lead their depts with vision and drive sustainable growth. Some of these officers can be groomed further by LIC to occupy the pivotal positions in the future.

Objectives:

At the end of the programme participants will be able to:

§  Align their departmental priorities with LIC’s corporate strategy by identifying key focus areas and executing strategic intent effectively.

§  Enhance their executive calibre by assessing and implementing critical success factors.

§  Develop individual leadership strengths to bridge the gap between strategy formulation and execution.

§  Build and sustain high-performance teams by fostering collaboration, accountability, and a results-driven culture and achieve Execution Excellence in their operational areas.

§  Apply the strategic intent framework to navigate the competitive and rapidly evolving business landscape.

§  Emphasize execution excellence as a key component in achieving sustainable growth and market leadership.

§  Stay ahead of the competition by continuously updating their knowledge on emerging market dynamics, regulatory changes, and technological advancements.

§  Strengthen corporate governance practices by ensuring transparency, ethical decision-making, and adherence to regulatory compliance.

§  Act as change agents to drive innovation for future growth.

§  Leverage new-age technologies and CRM strategies to enhance customer engagement, operational efficiency, and policyholder satisfaction.

§  Integrate Enterprise Risk Management (ERM) principles to mitigate risks and ensure business continuity.

§  Develop a CEO mindset by focusing on business challenges, profitability, stakeholder value, strategic decision-making and ready to accept the challenge of becoming a Visionary leader.

Contents:

§  Economic & Life Insurance Business Scenario – Domestic and Global – Exploring challenges, opportunities, and their implications for strategic planning in LIC.

§  Strategic alignment for business Excellence – Aligning Departmental priorities with corporate goals, focusing on value creation, and ensuring effective resource utilization.

§  Agile Leadership and High-Performance Teams – Cultivating leadership agility, fostering collaboration, and enhancing team productivity.

§  Managing Change, Innovation, and Business Transformation – Adapting to market dynamics, fostering innovation, and ensuring smooth organizational transitions.

§  Business Ethics and Corporate Governance – Strengthening governance frameworks, ethical decision-making, and regulatory compliance post-IPO.

§  Strategic Engagement with Emerging Customer Segments – Developing customer-centric strategies to cater to Gen Z and future generations.

§  Artificial Intelligence, Digital transformation and Emerging Technologies in Insurance – Exploring predictive analytics, IoT, deep learning, and their role in business growth.

§  Leveraging Technology for Customer Acquisition and Engagement – Utilizing digital tools, Insurtech, CRM solutions to enhance customer experience and cyber security aspects (Provisions of DPDP Act).

§  Conflict Management and Negotiation Skills – Strengthening interpersonal skills to manage conflicts, build consensus, and negotiate effectively.

§  Adopting a CEO Mindset for Strategic Decision-Making – Enhancing financial acumen, driving organisational profitability, and ensuring long-term growth in the VUCA world.

§  Financial Planning, cost optimization by operational cost efficiency, fraud prevention and preventive vigilance,

§  Cross functional collaboration between IT, Finance, Marketing and HR departments for an integrated growth strategy.

Participants’ Profile:  Participants’ Profile: DZM Cadre Officers (other than SDMs IN-CHARGEs)  to  be nominated by HRD – ZO & CO

Trainees nominated for this programme in the last two years should not be renominated.

Duration:       3 days

Dates:             03.11.2025 - 05.11.2025