PUNE
P815
– CLAIMS MANAGEMENT (PROPERTY INSURANCE) (NON-LIFE)
Background:
Companies
generally focus on claims handling which is the claims process with emphasis
upon claim review, investigation, and negotiation with little emphasis on
monitoring and reducing claims costs. Claims management includes both the
aspects besides customer care which goes a long way in business retention and
development. This programme is designed to cover the entire gamut of Property
Claims Management - its role, service aspect, grievance redressal and customer
satisfaction.
Objectives:
The programme aims to improve the participants in the following aspects:
§
Claims management in fire and engineering classes of business.
§
Understanding claims processes, procedures, controls and measurement
§
Claims handling skills
§
Communication and negotiation skills
Contents:
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Property Claims Management
§
Regulations governing claims
§
Claims processes, procedures, controls, used in claims
§
Case studies of fire claims and FLOP claims
§
Large engineering claims and case studies
§
Understanding DSU/ALOP claims
§
Fraud management
§
Grievances Management
Participants Profile:
Officials handling claims in Head Office,
Regional Offices, Operating Offices of Indian
and foreign public & private sector General Insurance Companies.
Duration:
2 Days
Dates:
15.09.2025
- 16.09.2025