PUNE
P813 - CLAIMS MANAGEMENT (MOTOR OD)
Background:
Motor
Insurance (OD is
the third largest segment of General Insurance business in India. Though
the motor business forms an important part of the overall insurance, the fact
remains, that it is also a contributor to underwriting losses. Companies
generally focus on claims handling which is the claims process with emphasis
upon claim review, investigation and negotiation with little emphasis on
monitoring and reducing claims costs. Claims management includes both the
aspects besides customer care which goes a long way in business retention and
development. This programme is designed to cover the entire gamut of Claims
Management - its role, service aspect, grievance redressal and customer
satisfaction. The
programme will enable participants develop a holistic understanding of the Motor
Insurance so as to provide significant customer value and make it sustainable business.
Objectives:
The
programme aims to equip participants with knowledge and skills of:
§
Understanding claims
processes, procedures, controls, and measurement
§
Claims handling skills.
§
Communication and negotiation skills
Contents:
§
Anatomy of Automobiles
§
Erstwhile India Motor Tariff (IMT); provisions, Endorsements &
General Regulations
§
MV Act, MV Rules & other laws, Regulations
§
Loss Assessment (TW/PVT CAR/ CV)
§
Fraud management
§
Technology intervention and automation of claims
§
Grievances Management
§
Role of stakeholders in claims management
Participants’ Profile:
Officials
handling Motor underwriting, claims posted in Head Office, Regional Offices,
Motor Hubs, Operating Offices
of Indian
and foreign public & private sector General Insurance Companies
Duration: 2 Days
I.
09.10.2025
- 10.10.2025
II.
22.12.2025
- 23.12.2025