NATIONAL INSURANCE ACADEMY
PUNE
P766 – PROGRAMME FOR SECRETARIAT OFFICERS (LIC)
Background:
The advent of modern
technology and uncertainties in business environment always pose challenges to
the senior management. Therefore, the role of the secretarial officials who
support these senior officials in managing their offices becomes critical.
This Executive Programme
focuses on honing the professional skills of the officials working in the
secretariat of the senior management officers that would help them to create a
positive impact in the workplace. The programme aims to help the
participants to enhance essential competencies to develop an efficient and
confident personality; understand the behaviours of the bosses and the visitors
and the skills necessary to sustain excellence in their office environment.
Objectives:
§
Learn
tools of effective time management.
§
Communicate
effectively with senior executives, colleagues, and all organisational
stakeholders.
§
Efficiently
deal with the challenges and the pressures at the workplace
§
Learning
the skills of Image/goodwill enhancer.
§
Learning
the skills for becoming a multi-dimensional executive.
Contents:
§
What
makes an Excellent Secretary?
§
Business
Etiquette, Email Etiquette, Telephone Skills
§
Effective
Communication and Service Orientation
§
Time
Management Skills, organising meetings and maintaining records.
§
Managing
Self and Others
§
Dealing
with Difficult People
§
Networking
Skills through Social Media
§
Stress
Management
§
Mastering
MS Office (Excel, PPT & Word)
Participants
Profile:
Officers working in the secretariats of senior officials in the Central Office, Zonal Offices, Divisional Offices, and training centres to be nominated by the respective HRDs.
Trainees nominated for this programme in the last two years should not be renominated.
Duration:
3 days
Dates:
09.02.2026
- 11.02.2026