NATIONAL INSURANCE ACADEMY
PUNE
P315 – PROGRAMME ON COMMUNICATION &
PRESENTATION SKILLS (LIFE)
Background:
Communication
is a basic activity in life. The world today thrives on communication at all
levels of existence. Effective Communication holds the key to success for any
modern business as its operations grow and become increasingly competitive and
complex. Presentations are means of effective communication. The importance of
communication in the Insurance Industry is extremely important as the business
is all about selling of an intangible product. Therefore, it is imperative to
equip not only the Marketing Personnel of Insurance Industry but also the
personnel manning the various customer services departments with effective
personal communication and presentation skills.
It
is expected that after attending this programme, the officers shall up-grade
their communication skills and shed their inhibitions and negativity. They are
also expected to identify, build, and improve upon their professional image,
enhance awareness towards their role in the Organisation and also overcome the
barriers in communication. This course will help the officers to become aware of
their current level of communication and presentation skills while providing
practice to develop more effective skills to present themselves better. It would
also help them to overcome stage-fright and nervousness while facing a large
audience. Digital communication has assumed high importance, especially during
the pandemic and this will continue in the post-pandemic world. This course
gives a roadmap so that the officers can effectively use all forms of digital
communication.
Objectives:
This programme aims:
§
To
provide an overview of Communication and the basic process of Communication
§
To
train the participants with Verbal and non-Verbal Communication Techniques
§
To
develop Confident Body Language
§
To
overcome the hindrances to Effective Communication
§
To
introduce the participants to effective Presentation Techniques
§
To
provide Self Awareness to the trainees in terms of understanding the
difficulties faced by them while making presentations.
§
To
equip participants in Negotiation Skills
§
To
develop participants in building Effective Interpersonal Relations
§
To
drive home the importance of Personal Grooming and Business Etiquettes
§
Using
Digital media for communications
Contents:
§
Basics
of Communication
- Verbal & Non-verbal Communication
§
Emotional
Intelligence
- Ethical Communication
§
Listening
Skills
- Questioning skills
§
Interpersonal
Communication
- Feedback skills
§
Negotiation
Skills
- Managing Meetings
§
Effective
Presentation Skills
- Business Grooming
§
Assertive
& Positive Communication
§
Leveraging
social media/ Digital skills/ Net Etiquette
Participants'
Profile:
AO/ADM
from Administration and same rank Engineers from Engineering Department to be
nominated by HRD Department of ZO/CO.
Trainees nominated for this programme in the last two years should not be
renominated.
Duration: 3
days
I.
23.04.2025 - 25.04.2025
II.
18.06.2025 - 20.06.2025
III.
11.08.2025 - 13.08.2025
IV.
13.10.2025 - 15.10.2025
V.
29.12.2025 - 31.12.2025
VI.
09.02.2026 - 11.02.2026