NATIONAL
INSURANCE ACADEMY
PUNE
P223 -
GENERAL MANAGEMENT PROGRAMME FOR
MIDDLE
LEVEL EXECUTIVES (LIFE)
Background:
A dynamic environment necessitates a need to
update and enhance the management capabilities of the executives working in the
Life Insurance Industry. This is possible by updating the knowledge and skills
of the officers in key areas of Management functions. The emphasis should be on
HRM, Customer Expectations Management. There is also a need to focuses on skills
essential for higher management functions like, Team Building, Motivating and
leading teams for effective functioning. Complexities in environment demand
superior problem solving and analytical skills and orienting teams towards
achievement of the corporate objectives in an efficient manner with given
constraints on time and resources. This programme has been designed with a view
to meet these requirements.
Objectives:
§
Provide
basic understanding of managerial systems and processes.
§
Understanding at a general level, the basic assumptions
regarding the human behaviour
§
Providing basic functional inputs- Organizational
Behaviour, Human Resources Management, Decision Sciences, Communication skills
§
Acquiring skills in developing individuals & teams
§
Leadership skills
§
Working
out strategies for work prioritization and enhancing team effectiveness
Contents:
§
Global Insurance Scenario
§
Life Insurance Marketing
§
RTI Act 2005 and its implementation
§
Effective communication – including Email Techniques
and Business Etiquette
§
Emotional intelligence
§
Decision Making & problem solving.
§
Creativity
§
Negotiation Skills
§
Social Media Marketing/Social Marketing
§
Self-Management
§
Personal Financial Planning & Making a Will
§
Data Security & Data Integrity
§
Overview of ERM
§
Cyber Risks, Trends & Management
§
Life Fund & its Management
§
LIC
Post IPO – Challenges & Opportunities
§
Overview of P & GS
§
Frauds in Life & Health Insurance
§
Syndicate/Group Work
§
Gender Sensitisation
§
Customer Servicing for Millennials & Gen Z
§
Regulatory Environment/compliances
§
Effective Claim Investigation
§
MS
Excel Hands-on
Out bound learning
Participants' Profile:
ADM/DM
cadre officers having residual service of
at least 6 years to be nominated by the respective HRD of ZO/CO and
who have not attended P014, P709 and P829 earlier.
Trainees nominated for this programme in the last two years should not be
renominated.
Duration: 12 days
Dates:
I.
05.05.2025 - 16.05.2025
II.
07.07.2025 - 18.07.2025
III.
06.10.2025 - 17.10.2025
IV.
05.01.2026 - 16.01.2026