P815 – CLAIMS MANAGEMENT (PROPERTY INSURANCE)

(NON-LIFE) 

 

Background

Companies generally focus on claims handling which is the claims process with emphasis upon claim review, investigation and negotiation with little emphasis on monitoring and reducing claims costs. Claims management includes both the aspects besides customer care which goes a long way in business retention and development. This programme is designed to cover the entire gamut of Property Claims Management - its role, service aspect, grievance redressal and customer satisfaction.

Objectives 

 

The programme aims to improve the participants in the following aspects-

 

§  Claims management in fire and engineering classes of business

§  Understanding claims processes, procedures, controls and measurement

§  Claims handling skills

§  Communication and negotiation skills

Contents

 

·         Property Claims Management 

·         Regulations governing claims

·         Claims processes, procedures, controls, used in claims

·         Case studies of fire claims and FLOP claims

·         Large engineering claims and case studies

·         Understanding DSU/ALOP claims

·         Fraud management

·         Grievances Management

   

Participants Profile 

Officials handling claims in Head Office, Regional Offices, Operating Offices of Indian and foreign public & private sector General Insurance Companies.

Duration: 2 Days

Dates: 01.01.2024-02.01.2024