Companies generally focus on claims handling which is the claims process with emphasis upon claim review, investigation and negotiation with little emphasis on monitoring and reducing claims costs. Claims management includes both the aspects besides customer care which goes a long way in business retention and development. This programme is designed to cover the entire gamut of Property Claims Management - its role, service aspect, grievance redressal and customer satisfaction.



The programme aims to improve the participants in the following aspects-


  Claims management in fire and engineering classes of business

  Understanding claims processes, procedures, controls and measurement

  Claims handling skills

  Communication and negotiation skills



         Property Claims Management 

         Regulations governing claims

         Claims processes, procedures, controls, used in claims

         Case studies of fire claims and FLOP claims

         Large engineering claims and case studies

         Understanding DSU/ALOP claims

         Fraud management

         Grievances Management


Participants Profile 

Officials handling claims in Head Office, Regional Offices, Operating Offices of Indian and foreign public & private sector General Insurance Companies.

Duration: 2 Days

Dates: 01.01.2024-02.01.2024