Motor Insurance (OD is the third largest segment of General Insurance business in India. Though the motor business forms an important part of the overall insurance, the fact remains, that it is also a contributor to underwriting losses. Companies generally focus on claims handling which is the claims process with emphasis upon claim review, investigation and negotiation with little emphasis on monitoring and reducing claims costs. Claims management includes both the aspects besides customer care which goes a long way in business retention and development. This programme is designed to cover the entire gamut of Claims Management - its role, service aspect, grievance redressal and customer satisfaction. The programme will enable participants develop a holistic understanding of the Motor Insurance so as to provide significant customer value and make it sustainable business.


  The programme aims to equip participants with knowledge and skills of


§   Understanding claims processes, procedures, controls and measurement

§  Claims handling skills

§  Communication and negotiation skills



·         Anatomy of Automobiles

·         Erstwhile India Motor Tariff (IMT); provisions, Endorsements & General Regulations

·         MV Act, MV Rules & other laws, Regulations  

·         Loss Assessment (TW/PVT CAR/ CV)

·     Fraud management

·     Technology intervention and automation of claims

·    Grievances Management

·     Role of stakeholders  in claims management

  Participants’ Profile


Officials handling Motor underwriting, claims posted in Head Office, Regional Offices, Motor Hubs, Operating Offices of Indian and foreign public & private sector General Insurance Companies


Duration: 2 Days


Dates: 14.09.2023 - 15.09.2023