P795-WORKSHOP ON EFFECTIVE COMMUNICATION (NON-LIFE)
Background:
Getting the message across in simple and rational manner is the key to
growth and success in today's increasingly competitive and complex business
environment. The ease and clarity of communication with colleagues and customers
will also help in building rapport and better relationships resulting in
business excellence. This workshop focuses on understanding the dynamics of
communication, upgrading and developing effective communication skills, shedding
inhibitions, and building confidence for growth. The workshop involves
experiential exercises, role plays, and video aided sessions.
Ø
To acquaint
participants with Verbal and Non-Verbal Communication techniques and develop
confident body language.
Ø
To develop
and improve listening skills.
Ø
To ensure rapport building and effective
interpersonal relations.
Ø
To
effectively deal with difficult people and situations.
Contents:
Ø
Fundamentals
of Business Communication
Ø
Business
Etiquette, Netiquette, Executive Presence
Ø
Assertive
communication
Ø
Body
Language
Ø
Listening
Skills
Ø
Interpersonal
communication
Ø
Managing
Meetings
Participant's
Profile: Middle
level executives