NATIONAL INSURANCE ACADEMY

PUNE

P766 –  PROGRAMME FOR SECRETARIAT OFFICERS (LIC)

(2023-24)

Background:

The advent of modern technology and uncertainties in business environment always pose challenges to the senior management. Therefore, the role of the secretarial officials who support these senior officials in managing their offices becomes critical.

This Executive Programme focuses on honing the professional skills of the officials working in the secretariat of the senior management officers that would help them to create a positive impact in the workplace.  The programme aims to help the participants to enhance essential competencies to develop an efficient and confident personality; understand the behaviours of the bosses and the visitors and the skills necessary to sustain excellence in their office environment.

  Learning Objectives:

Ø  Learn tools of effective time management.

Ø  Communicate effectively with senior executives, colleagues, and all organisational stakeholders.

Ø  Efficiently deal with the challenges and the pressures at the workplace

Ø  Learning the skills of Image/goodwill enhancer.

Ø  Learning the skills for becoming a multi-dimensional executive.

Contents:

Ø  What makes an Excellent Secretary?

Ø  Business Etiquette, Email Etiquette, Telephone Skills

Ø  Effective Communication and Service Orientation

Ø  Time Management Skills, Organising meetings and maintaining records

Ø  Managing Self and Others

Ø  Dealing with Difficult People

Ø  Networking Skills

Ø  Stress Management

Ø  Mastering MS Office (Excel, PPT & Word)

Participants Profile:

Officers working in the secretariats of senior officials in the Central Office, Zonal Offices, Divisional Offices and training centres to be nominated by the respective HRDs.

Duration:  3 days

Dates:

        I.            30.10.2023-01.11.2023

     II.            29.01.2024-31.01.2024