P703 - WORKSHOP ON CONFLICT MANAGEMENT

AND NEGOTIATION SKILLS (NON LIFE)

Background:

Conflict is an inevitable part of social and organisational life. It arises due to difference in personality, goals, needs and opinion of people. Having the skill and ability to handle conflict efficiently is the key to preventing it from hindering employees' professional growth.  This three day workshop on conflict management and negotiation skills will offer practical tips for managing conflict at work using negotiations and other strategies to resolve conflict.

The workshop will be conducted with the help of experiential exercises, role plays, and group work.

Learning Objectives:

Ø   To identify main source of conflict.

Ø   To describe appropriate techniques to manage conflict.

Ø   To prepare for, engage in and close negotiations.

Contents:

Ø    Main Sources of Conflict

Ø    Intra and Interpersonal Conflict

Ø    Emotional v/s Functional Conflict

Ø    Approaches to Conflict Resolution

Ø    Negotiation Strategies

Ø    Negotiation Mistakes to Avoid

Ø    Concluding the Negotiations

Ø    The Negotiated Agreement

Participant’s Profile:  Middle Level Executives

Duration:       3 Days

Dates:             20.09.2023-22.09.2023