Communication is a basic activity in life. The world today thrives on communication at all levels of existence. Effective Communication holds the key to success for any modern business as its operations grow and become increasingly competitive and complex. Presentations are means of effective communication. The importance of communication in the Insurance Industry is extremely important as the business is all about selling of an intangible product. Therefore, it is imperative to equip not only the Marketing Personnel of Insurance Industry but also the personnel manning the various customer services departments with effective personal communication and presentation skills.

It is expected that after attending this programme, the officers shall up-grade their communication skills and shed their inhibitions and negativity. They are also expected to identify, build and improve upon their professional image, enhance awareness towards their role in the Organisation and also overcome the barriers in communication. This course will help the officers to become aware of their current level of communication and presentation skills while providing practice to develop more effective skills to present themselves better. It would also help them to overcome stage-fright and nervousness while facing a large audience. Digital communication has assumed high importance, especially during the pandemic and this will continue in the post-pandemic world. This course gives a roadmap so that the officers can effectively use all forms of digital communication.


This programme aims:

  To provide an overview of Communication and the basic process of Communication

  To train the participants with Verbal and non-Verbal Communication Techniques

  To develop Confident Body Language

  To overcome the hindrances to Effective Communication

  To introduce the participants to effective Presentation Techniques

  To provide Self Awareness to the trainees in terms of understanding the difficulties faced by them while making presentations.

  To equip participants in Negotiation Skills

  To develop participants in building Effective Interpersonal Relations

  To drive home the importance of Personal Grooming and Business Etiquettes

  Using Digital media for communications


  Basics of Communication                       - Verbal & Non-verbal Communication

  Emotional Intelligence                             - Ethical Communication

  Listening Skills                                       - Questioning skills

  Interpersonal Communication                 - Feedback skills

  Negotiation Skills                                   - Managing Meetings

  Effective Presentation Skills                    - Business Grooming

  Assertive & Positive Communication      - Business/Net Etiquette

  Leveraging Social Media                        -  Digital skills

  Participants' Profile:

AO/ADM from Administration and same rank Engineers from Engineering Department to be nominated by HRD Department of ZO/CO.

  Duration: 5 days    

        I.            15.05.2023- 19.05.2023

     II.            26.06.2023- 30.06.2023

  III.            31.07.2023- 04.08.2023

  IV.            27.11.2023-01.12.2023