P816 – ADVANCED
CLAIMS MANAGEMENT (MARINE CARGO INSURANCE) (NON-LIFE)
Claims
has been a very important part of insurance servicing as the real litmus test
takes place while settlement of claim. Marine being a very specialised class of
business with Global recognition , it is all the more important to understand
not only the policy coverages but also about marine Laws, maritime practices, trade, economies, culture, geographies,
nature of commodities, mode of packing, transportation and resulting different types
of claims, marine recoveries various conventions. The insurance are not
only focussing on claims handling keeping in the factors mentioned above but
also giving more emphasis on a)
claim review, b) investigation, and c) negotiation and the monitoring and
reducing claims costs is lost in this entire process
Claims
management under Marine cargo includes both the aspects besides customer care
which goes a long way in business retention and development. This programme is
designed to cover the entire gamut of Claims Management - its role, service
aspect, grievance redressal and customer satisfaction.
Objectives
The
programme aims to improve the participants
Ø
Claims management in Marine Cargo Insurance
Ø
Understanding Marine laws, various conventions related to Marine cargo
Insurance and claims
Ø
Understanding claims processes, procedures, controls, and measurement for
different type of Claims
Ø
Claims handling skills
Ø
Communication and negotiation skills
Contents
Ø
Claims
Management in Marine cargo - Its importance
Ø
Laws
& Regulations governing Marine claims
Ø
Claims
processes, procedures, controls, used in Marine cargo claims
Ø
Role
of stakeholders in claims management
Ø
Technology intervention
and automation of claims
Ø
Maritime
Frauds & their management
Ø
Recovery
Participants Profile : Officials handling Marine cargo claims in Head Office,
Regional Offices, Operating Offices
of public & private
sector General Insurance Companies.
Duration: 2 days
Dates:
29.08.2022-30.08.2022