PUNE
P815
– CLAIMS MANAGEMENT (PROPERTY INSURANCE)
(NON-LIFE)
Background:
Companies
generally focus on claims handling which is the claims process with emphasis
upon claim review, investigation, and negotiation with little emphasis on
monitoring and reducing claims costs. Claims management includes both the
aspects besides customer care which goes a long way in business retention and
development. This programme is designed to cover the entire gamut of Property
Claims Management - its role, service aspect, grievance redressal and customer
satisfaction.
Objectives:
The programme aims to improve the participants in the following aspects:
§
Claims
management in fire and engineering classes of business.
§
Understanding
claims processes, procedures, controls and measurement
§
Claims
handling skills
§
Communication
and negotiation skills
Contents:
§
Property
Claims Management
§
Regulations
governing claims
§
Claims
processes, procedures, controls, used in claims
§
Case
studies of fire claims and FLOP claims
§
Large
engineering claims and case studies
§
Understanding
DSU/ALOP claims
§
Fraud
management
§
Grievances
Management
Participants
Profile:
Officials handling claims in Head Office, Regional
Offices, Operating Offices
of Indian and foreign public
& private sector General Insurance Companies.
Duration:
2 Days
Dates:
23.01.2025 - 24.01.2025