NATIONAL INSURANCE ACADEMY
PUNE
P766 – PROGRAMME FOR SECRETARIAT OFFICERS (LIC)
(2024 - 25)
Background:
The advent of modern technology and uncertainties in
business environment always pose challenges to the senior management. Therefore,
the role of the secretarial officials who support these senior officials in
managing their offices becomes critical.
This Executive Programme focuses on honing the
professional skills of the officials working in the secretariat of the senior
management officers that would help them to create a positive impact in the
workplace. The programme aims to help the participants to enhance
essential competencies to develop an efficient and confident personality;
understand the behaviours of the bosses and the visitors and the skills
necessary to sustain excellence in their office environment.
Learning Objectives:
§
Learn tools of effective
time management.
§
Communicate effectively
with senior executives, colleagues, and all organisational stakeholders.
§
Efficiently deal with
the challenges and the pressures at the workplace
§
Learning the skills of
Image/goodwill enhancer.
§
Learning the skills for
becoming a multi-dimensional executive.
Contents:
§
What makes an Excellent
Secretary?
§
Business Etiquette,
Email Etiquette, Telephone Skills
§
Effective Communication
and Service Orientation
§
Time Management Skills,
organising meetings and maintaining records.
§
Managing Self and Others
§
Dealing with Difficult
People
§
Networking Skills
§
Stress Management
§
Mastering MS Office
(Excel, PPT & Word)
Participants
Profile:
Officers working in the
secretariats of senior officials in the Central Office, Zonal Offices,
Divisional Offices, and training centres to be nominated by the respective HRDs.
Duration:
3
days
Dates:
I.
15.07.2024 - 17.07.2024
II.
09.12.2024
- 11.12.2024