NATIONAL INSURANCE ACADEMY

PUNE

P315 – PROGRAMME ON COMMUNICATION & PRESENTATION SKILLS (LIFE)

(2024 - 25)

Background:

Communication is a basic activity in life. The world today thrives on communication at all levels of existence. Effective Communication holds the key to success for any modern business as its operations grow and become increasingly competitive and complex. Presentations are means of effective communication. The importance of communication in the Insurance Industry is extremely important as the business is all about selling of an intangible product. Therefore, it is imperative to equip not only the Marketing Personnel of Insurance Industry but also the personnel manning the various customer services departments with effective personal communication and presentation skills.

It is expected that after attending this programme, the officers shall up-grade their communication skills and shed their inhibitions and negativity. They are also expected to identify, build, and improve upon their professional image, enhance awareness towards their role in the Organisation and also overcome the barriers in communication. This course will help the officers to become aware of their current level of communication and presentation skills while providing practice to develop more effective skills to present themselves better. It would also help them to overcome stage-fright and nervousness while facing a large audience. Digital communication has assumed high importance, especially during the pandemic and this will continue in the post-pandemic world. This course gives a roadmap so that the officers can effectively use all forms of digital communication.

Objectives:

This programme aims:

§  To provide an overview of Communication and the basic process of Communication

§  To train the participants with Verbal and non-Verbal Communication Techniques

§  To develop Confident Body Language

§  To overcome the hindrances to Effective Communication

§  To introduce the participants to effective Presentation Techniques

§  To provide Self Awareness to the trainees in terms of understanding the difficulties faced by them while making presentations.

§  To equip participants in Negotiation Skills

§  To develop participants in building Effective Interpersonal Relations

§  To drive home the importance of Personal Grooming and Business Etiquettes

§  Using Digital media for communications

 Contents:

§  Basics of Communication                          - Verbal & Non-verbal Communication

§  Emotional Intelligence                               - Ethical Communication

§  Listening Skills                                          - Questioning skills

§  Interpersonal Communication                   - Feedback skills

§  Negotiation Skills                                       - Managing Meetings

§  Effective Presentation Skills                      - Business Grooming

§  Assertive & Positive Communication    

§  Leveraging social media/ Digital skills/ Net Etiquette                    

Participants' Profile:

AO/ADM from Administration and same rank Engineers from Engineering Department to be nominated by HRD Department of ZO/CO.

Duration: 5 days   

Dates:

     I.     15.04.2024 - 19.04.2024 

  II.     27.05.2024 - 31.05.2024 

III.     05.08.2024 - 09.08.2024 

IV.     03.02.2025 - 07.02.2025