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Rinku Chaudhuri - National Insurance Academy

Rinku Chaudhuri

QUALIFICATION:

Master of Business Administration (MBA)

Fellow of Insurance Institute of India (FIII)

 

EXPERIENCE:

  • Started career with National Insurance Company as an Assistant Administrative Officer in 1985 in the HO in Kolkata. Over the years I have had the opportunity to work in different departments of NIC at HO in Kolkata, Calcutta Regional Office, at Ahmedabad Regional Office and General Manager’s Office, Mumbai. I have also had the opportunity to deliver lectures on different topics in the area of Non-Life Insurance at different fora including; National Centre for Insurance Learning, Kolkata, Regional Training Institute, Ahmedabad; Regional Training Institute of Bank  of Baroda, UCO Bank, Bank of India; Indian Chemical & Manufacturers’ Association; Bengal Chamber of Commerce; Annual Convention of Indian Insurance Institute at Hyderabad and Lucknow, IIM Calcutta; Loss Prevention Association of India etc.

 

  • Selected as a member committee for interviewing candidate appearing for the post of Administrative Officer (Generalist),on behalf of all the four public sector insurance companies)  in 2014. As a member of the Committee for promotion of officers of National Insurance Company from scale I to Scale II in 2017, interviewed around 550 officers.  Was also instrumental in preparing course material for in-house executive programmes & conferences.

 

  • Currently posted as a Faculty Member in the Non-Life area at National Insurance Academy, Pune on deputation from NIC where I was posted as Deputy General Manager, in General Manager’s Office at Responsibilities were primarily in the areas of Bancassurance, Claims Management, CRM, Personnel.

 

  • Prior to my tenure at GMO, Mumbai I was posted as Chief Manager in the R&D Department in Head Office. Was instrumental in developing several new retail products (conceptualization to launch) and also modification of many existing products.

 

  • Posted in the Business Process Reengineering Department at H.O to drive the software requirement specification for Miscellaneous insurance products;

 

  • Worked as Manager in different departments of Ahmedabad Regional Office - Claims Management, Regional Underwriter for Non Motor Insurance, Motor, Health, Marine, Health, Marketing, Bancassurance, Training

 

  • Headed Branch and Division in Kolkata. Also worked in the Marketing Department of Calcutta Regional Office.

 

  • Represented NIC at the Single Window Agency at WBIDC and offered assistance in selecting insurance products to companies /entrepreneurs setting up factories/projects in West Bengal.

 

  • Was engaged in underwriting and claims management in Division. Also handled Technical Departments such as Miscellaneous, Aviation, Liability, Personal Accident at Head Office.

 

 

Awards

Awarded the S.K. Desai Gold Medal Prize in 2001 by the Insurance Institute of India for my paper entitled ‘Customer Service as a Source of Competitive Advantage-The Case of Indian Non-Life Personal Line of Insurance’

 

AREAS OF INTEREST:

  • Product Development
  • Claims  Management
  • Technical - Miscellaneous, Liability, Personal Accident, Health, Motor, Marine, Micro Insurance, Regulatory Aspects, Business Process Reengineering, Bancassurance
  • General Management - Marketing, HR

PUBLICATION

 

Name of Journal/Publication

Topic

The Journal of Insurance Institute of India

Customer Service as a Source of Competitive Advantage-The Case of Indian Non-Life Personal Line of Insurance

Journal of Strategic Management (An Economic Times Brand Equity Presentation)

Service as a Differentiator: The Case of Personal Insurance Business

Golden Jubilee Issue of Indian Insurance Society

The Lloyds’s Story

 

EMAIL:

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